Frequently Asked Questions

Due to recent events surrounding COVID-19, we are experiencing higher wait times for members opting to call in for assistance. If you have any general questions that don't require urgent assistance feel free to send us an email at! Our Customer Care Specialists are always happy to help and typically respond within 24 hours! If you prefer, we're also available by phone at 877-GRM-TOTE Monday-Friday from 8:00-1200 pm PST.